Q: From what distance can you open a gate using the app?

Remote opening works from any distance, as long as there’s a stable internet connection. For security reasons, though, you can restrict opening to a specific geographic radius using geolocation lock, so remote unlocking is only allowed when the user is actually near the property.

Question 1

How do you open a gate remotely using the app?

Accepted Answer

After installing the LabKey app and logging in — see How to Install the App — simply select the desired gate from the list and press &ldquo;Open&rdquo;: unlocking works from anywhere with an internet connection.

Question 2

Is the LabKey app available for both Android and iOS?

Accepted Answer

Yes, the app is available on the Play Store and App Store, and it&rsquo;s kept up to date on both platforms. For the installation procedure, see How to Install the App.

Question 3

From what distance can you open a gate using the app?

Accepted Answer

Remote opening works from any distance, as long as there&rsquo;s a stable internet connection. For security reasons, though, you can restrict opening to a specific geographic radius using geolocation lock, so remote unlocking is only allowed when the user is actually near the property.

Question 4

Can you change the relay activation duration?

Accepted Answer

Yes, the activation time for each relay (from a minimum of 0.1 seconds to a maximum of 60 seconds) is configurable both from the Manage cloud panel and in Stand Alone mode.

Question 5

Can I see in real time how many people are in a room?

Accepted Answer

Yes, by activating the Virtual Rooms plugin you can monitor the number of people present and their movements within connected spaces in real time.

Question 6

What can you manage from the Manage panel?

Accepted Answer

The Manage panel covers three main areas: user and permission management, access monitoring and logs, and configuration of control units and connected devices.

Question 7

Do I need to install software on my computer to use the management system?

Accepted Answer

No: the Manage panel is entirely cloud-based and accessible from a browser, with no need to install software, plugins, or dedicated applications on your computer.

FAQ: App and Software